Dear Valued Customer,
The Government have announced the start of a phased reopening of business activity and a gradual easing of restrictions on movement. During the first Phase of reopening commencing on May 18th Marlboro representatives will only be calling to customers who have made a specific request for a home visit to be made to them. Social distancing and hygiene guidelines, in line with Government recommendations must be adhered to. (Please do not get offended if your rep does not get too close)
It is envisaged that our home collection full service will recommence during Phase 2 after June 8th. Here at Marlboro the health and safety of our customers and our staff is paramount, and we do not wish to endanger people in any way. While the restrictions on movement is easing it does not mean Covid -19 has gone away. It is now a case of learning to live with the presence of Covid-19 and taking the daily necessary precautions to avoid any danger of infection.
Your Rep, and our call centre team continue to be available by phone to process orders, process payments, and to handle any queries you may have. Payments may be made through our recently launched secure payment system, or, if you prefer, through the use of a Bank giro to make your payment in a Bank or Post office.
The warehouse in Cork continues to process orders in an advanced hygiene awareness environment. We continue to source new ranges of goods, and process customer orders daily, while delivering through our RCM courier service. Marlboro would like to thank our customers who have been supportive of us as we manage our way together through this crisis. Marlboro also thanks our customers who have kept their accounts up to date with their regular weekly payments.
You may contact our customer care centre on 021 49628968, or your Rep directly by mobile.
Marlboro wants to continue to serve you, your families, and loved ones, while at the same time play its part in preventing any spread of the virus.
Stay safe, stay healthy, and to achieve this, we need to stay apart. We all look forward to normal times returning when this Pandemic eventually passes.
For the moment we look forward to meeting again after June 8th.